Vision & Mission
Corporate video “Let The World See Your World” produced by Hong Kong Convention and Exhibition Centre (Management) Limited (Video Only)
Hong Kong Convention and Exhibition Centre (Management) Limited (‘HML’) is a professional private management and operating company. HML is responsible for providing day-to-day management for the Hong Kong Convention and Exhibition Centre (‘HKCEC’), where it oversees administration, marketing, business development, booking, scheduling, event co-ordination, building maintenance and security. It also manages food and beverage operations at the HKCEC, including restaurants and catering services. HML provides world-class services for users, visitors and guests of the HKCEC, a venue which has been consistently awarded the title of ‘Best Convention and Exhibition Centre in Asia’ by leading industry professionals. Events at the HKCEC, including exhibitions, conferences, corporate meetings, entertainment events, seminars and banquets, contribute significant economic benefits to the city, and help raise the international image of Hong Kong. HML is a member of NWS Holdings Limited (‘NWS Holdings’, Hong Kong stock code: 659).
We live and work by a Vision and Mission "centred" on you.
To be among the best exhibition and convention centres globally, renowned for excellence and hosting the world’s greatest events while enhancing Hong Kong’s international image.
To consistently deliver superb customer care through the provision of world class facilities and services with a responsive and enthusiastic team of professionals guided by a high level of integrity, pride, passion and industry knowledge.
We strive to accomplish our Vision and Mission by committing to 8 Guiding Principles.
Assume a leader role in motivating teamwork that will build active participation throughout the organisation and enable HML to achieve ongoing improvement.
Demonstrate honesty, care and integrity in all of our communications in our relationships with clients, customers, guests, contractors, and suppliers as well as among our staff.
Safety and Security
Be responsible for providing a safe and secure environment for our clients, customers, guests, contractors, suppliers and staff.
Assure ongoing availability of industry related professional development to ensure the equipment and information technology are user-friendly and that HML stays informed of technology trends, shifts and opportunities.
Take a responsive and pro-active role with respect to social responsibility and environmental issues and programmes.
Maintain efficiency and effectiveness in both internal and external communications (verbal and written).
Solicit and comprehend comments, input and concerns from clients, customers, guests, contractors and staff, utilising focus groups and other external research, when appropriate, toward proactive improvement.
Encourage an environment where staff members are encouraged to create innovative ideas toward ongoing improvement and apply effective process management to provide quality service.