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Complimentary Wi-Fi Service

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The HKCEC’s Wi-Fi system is free-of-charge at the centre

At the Hong Kong Convention and Exhibition Centre (‘HKCEC’), we understand that connectivity is vital in today’s world and provides Wi-Fi service for HKCEC’s users and visitors on a complimentary basis. The mobile phone network has been switched from 3G to 4G. Fixed broadband lines are available with charges for exhibitors.

Hong Kong Convention and Exhibition Centre (Management) Limited (‘HML’) has kicked off a project to rebuild the entire Wi-Fi system at the HKCEC. Upon completion in 2018, the new Wi-Fi system will enable HKCEC’s users and visitors to enjoy an unlimited and complimentary Wi-Fi service that will be high speed, high density, and highly reliable. It will allow event organisers, exhibitors, visitors, event attendees and restaurant guests to stay connected everywhere in the HKCEC – from browsing emails and websites, to viewing 4K streaming videos and engaging in real-time social media sharing of HD content.

Steps to connect to free Wi-Fi

  1. Enable the wireless connection on your device and select "HKCEC WiFi Complimentary" or "HKCEC Fast WiFi Complimentary”.
  2. You will be connected to the login web page. If not, please open a browser and access "www.hkcec.com".
  3. Check the box to accept the terms and conditions, then click "Connect".
  4. Internet access is enabled.

Please note:
- The logged in device will be disconnected from the Service if there is a prolonged idle time of 60 minutes.

 

Terms and Conditions

The complimentary Wi-Fi service (‘Service’) is provided free of charge by Hong Kong Convention and Exhibition Centre (Management) Limited (‘HML’) to the customers of Hong Kong Convention and Exhibition Centre (‘Subscriber’). To enjoy this Service, Subscriber must read and accept the terms and conditions as below:

  1. The Subscriber can connect to the wireless broadband Internet by any compatible devices supporting the Service including laptops, tablets, mobile phones or other Wi-Fi enabled electronic devices under the coverage of the Service. HML reserves the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the Service.
  2. To ensure reasonable performance and fair use by all Subscribers, there is a 60 minute usage limit of the complimentary Wi-Fi service upon successful login for each device.
  3. The logged in device will be disconnected from the Service if there is a prolonged idle time of 60 minutes.
  4. The operation / provision of the Service is dependent upon the equipment, settings and / or ways of use designated by HML from time to time, and is only available to laptops, tablets, mobile phones or other electronic devices installed with suitable hardware and software.
  5. Disclaimer; the Subscriber acknowledged that:
    a) the Service may not be uninterrupted or error-free;
    b) your devices may be exposed to viruses or other harmful applications through the Service;
    c) HML does not guarantee the security of the Service and that unauthorized third parties may access your devices or files or otherwise monitor your connection; and
    d) HML can at any point block access to Wi-Fi service if the Subscriber has violated any of these Terms and Conditions.
  6. The Subscriber must not use the Service to distribute Internet Viruses, Trojan Horses, or other destructive software, or engage in any illegal activity.
  7. HML may terminate or temporarily suspend the Service if we reasonably believe that Subscriber is in breach of any provisions of this terms and conditions.
  8. HML recommended that Subscriber do not use the Wi-Fi service to transmit or receive any confidential information or data and should Subscriber choose to do so at your own risk.
  9. The Service should ONLY be used for non-mission-critical applications such as general web surfing and internet-based email access. Any online payment or online activities involving large volume of network traffic is not encouraged.
  10. The wireless network is “open”; a broadband line is therefore recommended for sensitive or confidential messages.
  11. The Subscriber shall be responsible for keeping his or her devices and personal information confidential so as to make sure such information is not revealed or disclosed to any third party. HML shall not be responsible for any such disclosure and disclaims all liabilities to pay any compensation to the Subscriber.
  12. The Subscriber shall assume all and any responsibility and liability related to the security, privacy and confidentiality risks arising out of or relating to the provision of the Service.
  13. Subscribers shall NOT cause inconvenience or annoyance to other persons when using this Service. HML shall have the right to terminate (or prohibit Subscribers from using) this Service if such inconvenience or annoyance is reported or known.
  14. Under no circumstances will HML, its suppliers or licensors, or their respective officers, directors, employees, agents, and affiliates be liable for consequential, indirect, special, punitive or incidental damages, whether foreseeable or unforeseeable, based on claims of the Subscriber or your appointees (including, but not limited to, unauthorized access, damage, or theft of your system or data, claims for loss of goodwill, claims for loss of data, use of or reliance on the service, stoppage of other work or impairment of other assets, or damage caused to equipment or programs from any virus or other harmful application), arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, strict liability in tort or otherwise.
  15. The Subscriber understands and agrees that the Service may fail, be interrupted, delayed or suspended due to power failure or any other circumstances beyond HML’s control. However, HML shall endeavour to resume the Service as soon as practicable. HML does not warrant or guarantee the quality, reliability and availability of the Service and accepts no legal liability whatsoever in relation thereto. In all circumstances, HML shall accept no direct or indirect legal liability for the loss and damage arising from the failure, interruption, delay or suspension of the Service.
  16. The Subscriber understands and agrees that the transmission speed of the Service may be adversely affected by environmental factors including the capability and configuration of the devices used by the Subscriber or others, the capabilities, settings and connection speed of the servers that host web pages or files, the traffic condition of Internet, delay in the Internet network and other factors.
  17. HML reserves all its rights to amend the above Terms and Conditions at any time without prior notice.
  18. By using this Service, the Subscriber has confirmed and accepted these terms and conditions as the basis of use of the Wi-Fi service provided.
  19. These Terms and Conditions have been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.