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New
microphones
| Q1. |
Some
of the microphones we were using malfunctioned, with feedback
occurring and disruption apparently caused by mobile phones.
Can you do anything to solve this problem? (Asia Global Crossing
Asia Pacific) |
| A. |
 We
know that efficient AV equipment is vital for any kind of event,
and we are always looking for the best methods to upgrade our
equipment when troubles such as the one you encountered begin
to arise. We have recently purchased 120 new sets of gooseneck
microphones as replacement models. We want to be sure, however,
that the new microphones do their job satisfactorily; we invited
clients along to the demo of the new equipment and the result
was encouraging. |
Temperature
fluctuation
| Q2. |
The
temperature inside our meeting room seemed to fluctuate, and
we had no way of knowing whether it was at the correct level
or not. Could you please check this and take further action
if possible? (Principal Insurance Co (HK) Ltd) |
| A. |
 Individuals
often react differently to temperature settings: what is too
hot for one may be pleasantly cool for another, and this means
that impressions of temperature fluctuation may not always be
accurate. To help out, we have now installed gauges that show
both temperature and humidity readings for each meeting room.
These gauges will allow you to check for temperature fluctuations
and reassure yourself that the atmosphere is set at an optimal
level. For information, the standard temperature settings for
meeting rooms at the Centre is 22-24 °C, while humidity
levels are set to remain below 65%. |
Mints served on meeting tables
| Q3. |
We would like to suggest that you provide candies or mints as
a small service for room users. (IOSCO Internet Project Team
-- Asian Roundtable) |
| A. |
Thank you for this suggestion. We are always looking for ways
to add service touches that enhance our customers' experience
of the Centre, and this is an idea we have taken up. Read more
about it in our Service
Initiatives. |
Directional signs
| Q4. |
The
HKCEC's reputation for quality services and facilities prompted
us to book the 600 Series Meeting Rooms for an event. We were
somewhat disappointed by the Centre's signage policy, however,
as we were not allowed to place any directional signs to our
event at the HKCEC entrance. (Labour Department) |
| A. |
The
HKCEC's signage policy has been carefully designed to benefit
all users, bearing in mind that on many days there may be more
than 10 events taking place at the Centre. Before the current
policy was fully implemented, two main negative results were
consistently arising from an unregulated use of venue signage:
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a
diverse and confusing array of signage, with competing
sizes, colours, positions and designs. The result was
visually unattractive, disorienting, and generally unfair
to smaller users of the Centre. It also led to the use
of signs for promotional purposes, rather than simply
way-finding; |
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a
disregard for the Centre's own key signage information,
namely the Event Directories at the main entrances and
the blue way-finding signages throughout the HKCEC. |
We hope you
will agree that our signage policy does in fact make it easy
and convenient for all users to locate their venues, and reflects
fair and standard policies within the industry. |
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