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Q&A:
Early
move-in
| Q1. |
We
had trouble getting access to our venue early in the morning.
(The Judiciary) |
| A. |
We
try to cater for early starts as far as possible; clients holding
events in small meeting rooms are welcome to move in from 7:00am,
while clients using major venues may move in as early as 6:00am.
Requests for early move-in are subject to case-by-case evaluation.
Please feel free to contact us and discuss your requirements. |
Refuse bins
| Q2. |
We
couldn't find any refuse bins in Meeting Room 601 or the foyer.
(Hong Kong Productivity Council) |
| A. |
 We
have placed two refuse bins in the 01 meeting rooms and one
in the foyer when events are taking place there. |
Banner-hanging
facility
| Q3. |
The
walls in our venue were not smooth enough to stick up banners.
Could you consider improving this? (Realchamp Asset Management
Limited) |
| A. |
 We
have now made it possible to hang banners easily in all the
400 and 600 Series Meeting Rooms. Take a look at our story new
banner-hanging facility in the Service Initiatives section. |
Spotlight
system
| Q4. |
It
would be helpful to have a spotlight available to direct at
the speaker. (IDG World Expo (Asia) Limited) |
| A. |
We
are developing a spotlight system at the meeting rooms which
will help to brighten up the podium, the stage or the backdrop.
Target to be ready by July 2002. |
Built-in
projection screens
| Q5. |
We
requested to connect two meeting rooms together (Meeting Rooms
606 & 607) for our single event; we found the built-in projection
screen was much too small. (IDG World Expo (Asia) Limited) |
| A. |
Yes,
we took a look at the rooms again for ourselves and we agree
with your observation. We have decided to enlarge the screens
in the 400 and 600 Series Meeting Rooms, with the installation
to be completed by June. The new screens, which measure 8 feet
high by 10 feet wide, will be installed in meeting rooms 403
to 407, 603, 604, 606 and 607, creating altogether nine new
large projection screens. |
Technical
support
| Q6. |
Could
you arrange for one more technician to be on standby next to
the speaker to offer technical support? (Hip Hing Construction
Limited) |
| A. |
We
will keep at least one technician on standby in major venues
with built-in control rooms to offer technical support. If your
presentation is particularly technically complex, you might
consider hiring additional technicians. |
One
customer contact point
| Q7. |
There
were two coordinators to take care of our event, which caused
some confusion to our clients! (Asia/Pacific on Money Laundering)
|
| A. |
We
are pleased to announce a new initiative specially developed
to guarantee the highest levels of co-ordination for every event
hosted in the Centre. With the redefinition of a new 'Event
Manager/Assistant Event Manager' role within the HKCEC, all
customers will now deal directly with a single co-ordinating
figure for their event, who will integrate the Centre's services
and facilities to meet your precise needs. The Event Manager
will take every aspect of your event in hand, ensuring advanced
levels of co-ordination and providing a simple, one-stop source
for dealing with your event requirements. |
Waiter
service
| Q8. |
Do
you offer a waiter service during non-catering functions? (Medi
Advertising (HK) Limited) |
| A. |
 We
operate a little differently from hotels. We provide waiter
service for breakfasts, lunches, coffee breaks and dinners.
For non-catering functions, however, waiter service is non-complimentary.
Should you need any assistance, we recommend you to contact
our Customer Service Representatives (station at the Foyer of
the meeting rooms). They are happy to assist in operation and
performance of event services on the floors and ensuring a high
level of customer satisfaction. |
Way-finding
signage
| Q9. |
The
signs directing guests from the Harbour Road Entrance to the
400 Series Meeting Rooms were inadequate. (Prosperity Lamps
& Components Limited) |
| A. |
 We
appreciate that the Centre is a big place, but can assure
you that we have spent a lot of effort developing clear and
simple blue way-finding signage (white back-lit letters on
blue background) to help guests reach their destinations with
a minimum of effort. Just recently we have in fact simplified
direction-finding even further, by removing the numerous temporary
signboards for events that sometimes could be distracting
and which may have been the cause of the problem that you
reported. The result is now a very basic system. So long as
event organisers provide their guests with two simple pieces
of information --
(1) which HKCEC main entrance
to use (Harbour Road Entrance and/or Expo Drive Entrance)
(2) the name of the venue -- the blue way-finding signage
should then prove completely adequate for getting visitors
to their destinations.
Ancillary
signage is only available for major events utilising major
venues (i.e. 5 exhibitions halls, Convention Hall, Grand Hall),
or for wedding functions wherever held. Again, please keep
in mind that the blue way-finding signage must be the
primary source for identifying venue direction and
location within the HKCEC. For further information on this
topic, take a look at the Venue
identification at HKCEC in our Breaking News section.
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